How do I make an appointment with Mindworx Psychology? 

Call our friendly reception on (02) 8355 3634. Although we only respond to enquiries during working hours, our phone lines are open 24/7 and you can leave a message at any time.

Do I need a referral to see a Clinical Psychologist or a Registered Psychologist at Mindworx Psychology? 

No, you only need a referral if you wish to claim Medicare rebates. Many of our clients prefer to come privately.

What is the cost to see a Psychologist at Mindworx Psychology?

Our fees are variable depending on the experience and/or speciality of the psychologist. Fees may be paid by cash, eftpos or credit card, including Amex. 

Please call us for details on 8355 3634.

Medicare Rebates

The Medicare rebate for Registered Psychologists is $84.50 and for Clinical Psychology is $124.50 per session. 

Medicare rebates are available for those referred by a GP, Psychiatrist or Paediatrician under a Mental Health Care Plan. Clients are eligible to claim up to 10 sessions in any calendar year with the approval of your referrer. You may receive 6 rebated sessions on your first referral, and another 4 rebated sessions on your second referral (called a 'Review'). You must bring the referral to your first and 7th appointments in order to claim a medicare rebate. You cannot get medicare rebates for sessions prior to obtaining a referral.  Both individual and group session rebates are available. 

How do I get a Medicare referral or Mental Health Care Plan

You need to visit your General Practitioner (GP), paediatriacian or psychiatrist and explain your mental health concerns. It is good practice to book a longer consultation with your GP so that they have adequate time to develop a care plan with you. Your GP will give you a document called a “Mental Health Care Plan” and a letter of referral which will entitle you to Medicare rebates. All you need to do is bring these documents to your first consultation with your Medicare card and we can provide on the spot rebate claims. 

Can I use my health insurance? 

Yes. Please bring your card, we offer HiCaps claiming. Please check with your health fund as regards your individual entitlement as funds and policies vary. Please note that you cannot claim a health fund rebate if you are already claiming a medicare rebate for a particular session.

How long is a session at Mindworx Psychology? 

Sessions are normally up to 50 minutes long, although your initial assessment session may be up to 90 minutes. We offer extended sessions for clients who require long appointments.

What if I need to cancel my appointment?

Mindworx Psychology understands that from time to time appointment times need to be changed or cancelled. The Psychologists require at least 24 hours notice to arrange an appointment for another client from the waiting list. If another client cannot be found a late cancellation fee of 50% of the usual schedule fee will be charged. This charge cannot be claimed through Medicare or your Private Health fund.

I'm confused!! What is the difference between a Counsellor, Psychotherapist, Psychologist and Clinical Psychologist?

Psychotherapist: Can be used by anyone and does not in itself denote any particular level of qualification or experience. 

Counsellor: Used by a range of practitioners with varying qualifications, who may or may not be not be  registered with any professional body. (I.e. Their practice may not be monitored as to whether it adheres to standards of ethics and professional conduct.)

Registered Psychologist: The title 'Psychologist' is protected by law. To practice, a psychologist must have completed at least 4 years of formal university training plus have at least 2 years of supervised clinical experience. Psychologists are bound by a professional code of conduct and ethics. The Medicare rebates for sessions with a Registered Psychologist ($84.80) and Clinical Psychologist ($124.80) differ.

Clinical Psychologist: The title 'Clinical Psychologist' is protected by law. It can only be used by a psychologist who has 2 years of formal, post-graduate (Masters level) clinical training in an accredited, university based program, and who has completed 2 more years supervised clinical training, as well as continuing education on an annual basis.

Doctor of Clinical Psychology: This title may only be used by Clinical Psychologists who undertake an further 18 months of specialist clinical training and research in the field of Clinical Psychology (Doctoral level).

Your Privacy and Confidentiality

We take your confidentiality seriously.We only use your personal information for the purposes for which you give it to us and for related internal management purposes.

We do not give personal information about you to government agencies, organisations or anyone else unless one of the following applies:

  • you have consented
  • you would expect us to, or we have told you we will
  • it is required or authorised by law, or
  • it will prevent or lessen a serious and imminent threat to somebody’s life or health

What is CBT?

Cognitive behavioural therapy, often called CBT has been extensively studied, and is one of the most evidence based treatments available. Therapy focuses on thoughts, feelings and behaviours and aims to provide a set of helpful skills and more helpful ways of thinking about problems.

Studies have demonstrated its usefulness for a wide variety of mental illnesses including mood disorders, anxiety disorders, personality disorders, eating disorders, substance abuse disorders, sleep disorders and psychotic disorders.

Studies have shown that CBT may change brain activity in people with mental illnesses who receive this treatment, suggesting that the brain may improve its functioning as a result of engaging in this form of therapy. 

CBT has been shown to be as useful as antidepressant medications for some individuals with depression and may be superior in preventing relapse of symptoms. CBT  is often referred to as a “first line treatment” in many anxiety disorders including generalised anxiety disorder, post-traumatic stress disorder, panic disorder,  obsessive-compulsive disorder and specific phobias.

Are other therapies available?

Yes, we don't believe that one size fits all. Therefore, we provide the leading evidence based psycho-therapies and stratagies, and will incorporate elements of narrative therapy, acceptance and commitment therapy, mindfulness, solution focused therapy and others as we get to know you and work together to meet your needs.

Links to helpful websites...  

It is important that you get the support that you need. In Australia, General Practitioners (GPs) can conduct mental health assessment and treatment, or they can refer you directly to a mental health professional such as a psychologist. We strongly encourage you to talk to your GP and make an informed decision about the treatment that is best for you. The information on this and other websites linked below is designed to complement rather than replace any advice or information from your health professional. 

Below are links to helpful websites:

National Institute of Mental Health

Psychotherapy and depression

Anxiety disorders and treatment

For urgent help:

Mindworx Psychology DOES NOT provide an emergency or instant response service.

If you or someone you care about is feeling suicidal or in a crisis please seek help immediately.

You can go to your local hospital emergency department, or if you are in Australia you can call:

Triple Zero (ph 000) in an Emergency

Lifeline (ph 13 11 14)

Suicide Call Back Service (ph 1300 659 467)

Kids Helpline (ph 1800 551 800)

MensLine Australia (ph 1300 78 99 78).